Stakeholders

Q-Park has a large number of stakeholders. The following overview shows how we engage with and involve our key stakeholders in our policy.

Stakeholders

Requirements

Activities

Resources

Capital market

-Shareholders

-Banks1

  • Benchmarking
  • Financial health and insensitivity to risks
  • Innovation, research, and development
  • Transparency and communication
  • Good reputation
  • Ethical operating activities and compliance
  • Privacy and data security
  • Clarity about the relationship between financial and sustainability reporting
  • Strategy, policy, risk management, and calculating financial results
  • Relationship between financial and sustainability reporting
  • Reporting according to guidelines, as basis for comparison with other organisations
  • Reputation management
  • Compliance with legislation and interpretation of responsibilities
  • Information over consequences of investments and divestments
  • Information over future opportunities and product innovations

Customers

- Private

- Business2

  • Fair competition and prices
  • Accessible parking facilities
  • Security practices
  • Quality and good parking services
  • Privacy and data security
  • Good complaints processing
  • Quality management
  • Information regarding liability
  • Health and safety measures
  • Product development and environmental management
  1. Interaction frequency: quarterly
  2. Interaction frequency: daily
Download XLS

Stakeholders

Requirements

Activities

Resources

Employees

- Existing

- Future1

  • Job security and correct remuneration
  • Ethical business operations
  • Safety and good working conditions
  • Good reputation
  • Diversity
  • Transparency and communication
  • Inform about Q-Park's plans and intentions
  • Work policy and HRM
  • Health and safety measures and prevention of incidents, emergencies, and accidents
  • Education and training
  • Prevention of fraud and undesirable behaviour
  • Risk and reputation management
  • Consultation between management and employees
  • Performance and appraisal interviews
  • Employee training
  • Internal reputation and communication
  • Employee satisfaction surveys
  • Integrity Policy

Business partners

- Suppliers

- Commercial parties2

  • Ethical business operations
  • Partnerships
  • Quality
  • Chain responsibility
  • Transparency and communication
  • Innovation, research and development
  • Inform about Q-Park's plans and intentions
  • Quality control and information about liability
  • Health and safety measures
  • Prevention of fraud and undesirable behaviour
  • Production conditions (also in the chain)
  • Product development and care for the environment
  • Sharing 'best practices'
  • Drafting standards
  • Comply with voluntary agreements within sector
  1. Interaction frequency: daily
  2. Interaction frequency: monthly
Download XLS

Stakeholders

Requirements

Activities

Resources

Municipalities

- Local authorities

- Communities1

  • Benchmarking
  • Employment
  • Ethical operating activities and compliance
  • Integration of transport modes
  • Viable, accessible, and economically flourishing cities
  • Cooperation and support for social projects
  • Design and implementation of the policy
  • Sharing 'best practices'
  • Own regional initiatives
  • Modify design of parking facilities to suit the surroundings
  • Sustainable construction, maintenance and renovation
  • Public-Private Partnerships

Governments, politics and society as a whole

- National governments

- EU

- International institutes2

  • Safe, healthy, pleasant and social living environment
  • Countering climate change
  • Economical use of raw materials, energy and water
  • Ethical business operations
  • Initiatives for sustainable urban mobility
  • Prevention and reduction of damaging environmental impact
  • Contribution to transparency of sector
  1. Interaction frequency: monthly
  2. Interaction frequency: at least once a year