Parking products

Short-term parking

We serve about a million customers every day and most of them just take a parking ticket or use their bank card to access and exit our parking facilities.

Most customers visit us 2 to 4 times a month which makes it very convenient for them to use services without having to register or log in. They can come and go as they please, knowing that their car is parked safely near a location where they want to be.

Results

In 2019, of our total parking revenue 77.7%, EUR 479.0 million (in 2018 EUR 475.5 million) was derived from short-term parking.

Long-term parking

We offer a wide variety of long-term parking options in the form of season tickets for our customers who park with us frequently and who are looking for a more economic and convenient parking solution.

• Nights + Weekend products for residents.

• Office solutions for employees.

• Retailers may want a 6x24 hours solution.

We have added more flexible options for short periods and season tickets. We offer season tickets for a month or quarter for customers wanting greater flexibility.

Results

In 2019, of our total parking revenue 22.3%, EUR 137.3 million (2018 EUR 126.5 million) was generated from season ticket sales.

Pre-booking

We offer pre-booking services for our customers via our own sales channels, the country websites. We have various customer value propositions (CVP) available online, for example an afternoon in the city, station parking for the first and last part of a journey, or special deals for a weekend away.

Figure 23 Various customer value propositions

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We also offer pre-booking services to customers of our commercial partners via their sales channels. All they need to do is to integrate our pre-booking API into their own customer offering. For example, customers like to:

• book theatre tickets and an evening parking ticket in one smooth flow;

• book their holiday and a few days or weeks parking at an airport.

The number of pre-booking transactions continues to grow annually as does the number of commercial partners seeking to connect and integrate with our seamless pre-booking parking solutions.

Results

We have 221 parking facilities offering pre-booking services online.