Materiality analysis

Material aspects

In 2014 and in 2016 we conducted a materiality analysis in accordance with G4 guidelines, to determine whether the issues we present are relevant and valuable to our stakeholders, and to ascertain whether they are still sufficiently in line with our strategic plans.

In 2018 we commissioned our partner Sustainalize to analyse parking policies in a number of our target cities. Surveys were conducted in 14 cities in 6 countries, the Netherlands, Belgium, Germany, UK, France and Denmark.

Armed with the results of this desk research, we revisited our materiality analysis, redefined our CSR strategy and rationalised the number of targets we measure. These changes have enabled us to simplify the data collection and reporting process on our material goals and targets.

By placing an emphasis on materiality, we provide disclosures and indicators that reflect our economic, environmental and social impacts, on the basis of the analyses mentioned before. To make it easier for stakeholders to navigate this report, we have mapped material topics with the Q-Park Liveability Model.

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Material topics, in order of impact

Liveability Model

CSF, KPI or Other

Economic performance

Value Capturing

Financial performance

Partnerships

Value Capturing

Value Retention

Smart contracts

Co-creation

Corporate reputation and ethics

Governance & Policies

Employee satisfaction and employment practices

Value Retention

Employees

What we can do better

Parking integrated with other modes of transport

Value Creation

Mobility hubs

Customer satisfaction

Value Creation

Expertise / CSSs

Facilitating cars with enhanced environmental performance

Value Sharing

E-charging

Accessibility of parking facilities

Value Creation

Accessibility

Compliance with law and regulations

Governance & Policies

Training and education

Value Retention

Employees

Parking information

Value Sharing

Parking information

Energy consumption

Value Capturing

Environmental footprint / Energy efficiency

Innovation and digital capabilities

Value Sharing

Value Retention

Digital services

Co-creation

Transparent and integrated reporting

CSR Report

Local community: health and safety

Value Retention

Employees / Health & Safety